Terms and Conditions

SA Arvo Pärdi Keskus
Reg. no. 90003870
Address: Kellasalu tee 3, Laulasmaa, 76702 Lääne-Harju vald
ph: (+372) 604 0470
e-mail: info@arvopart.ee

1.   General Terms and Conditions
1.1. These general terms and conditions apply to the legal relationships from ordering books, CDs and other goods (hereinafter – the product or products) from the online shop of SA Arvo Pärdi Keskus (hereinafter – the Arvo Pärt Centre) at shop.arvopart.ee (hereinafter – the online shop).
1.2. In addition to these general terms and conditions, the relationships between customers and the Arvo Pärt Centre are governed by the legal regulations valid in the Republic of Estonia, the Arvo Pärt Centre’s procedure for processing the personal data of customers (Privacy policy), the price list for products in the online shop, and established good practices.
1.3. These general terms and conditions, the Privacy policy, and the current price list for products available in the online shop can be accessed on the website of the online shop.

2.   Ordering products
2.1. You can order products as a visitor of the online shop.
2.2. The customer will select the desired product(s), specify their quantity, and the payment and delivery method. Before the final confirmation of the order, it is possible to review it and make changes if necessary. After that, the order can be confirmed. The order can be placed in Estonian or English.
2.3. All product prices displayed in the online shop are inclusive of VAT.
2.4. A delivery fee will be added to the price of the ordered products according to the chosen method of delivery.
2.5. The confirmed order can be paid by bank link, invoice, or credit card.
2.6. The Arvo Pärt Centre has received the order when an order confirmation has been issued to the customer.
2.7. The order will take effect upon payment.

3.   Product delivery
3.1. The Arvo Pärt Centre will deliver the ordered products according to the method selected by the customer: either by registered mail to a post office, or to a parcel machine (Omniva or Itella Smartpost).
3.2. The delivery method is selected when placing the order, and the prices are fixed in the price list visible at the time of placing the order.
3.3. The product is dispatched to the customer within the time specified in the online shop, by the delivery method selected by the customer, within two weeks. The delivery times indicated in the online shop are valid only within the Republic of Estonia. For delivery abroad, see section 3.4.
3.4. Orders and delivery outside the Republic of Estonia
3.4.1. The Arvo Pärt Centre also welcomes orders from outside the Republic of Estonia. Customers abroad should add the desired products to their cart, choose their country of location and enter their delivery address. Depending on the country, it will take 7–30 days to complete the order.
3.4.2.   The fees for deliveries outside the Republic of Estonia are fixed and displayed on the invoice before the purchase is confirmed.
3.5. If the Arvo Pärt Centre cannot deliver an order due to circumstances arising from the customer, the order will be cancelled. The Arvo Pärt Centre will withhold the delivery fee of the order, and the balance of the amount paid for the order will be returned to the customer’s bank account.

4.   The consumer’s right of withdrawal
4.1. The consumer placing the order has the right to cancel the order of the products without providing a reason from the moment of placing the order and within 14 calendar days after receiving the products.
4.2. If the product returned by the consumer is used or damaged in any way other than is necessary to verify the nature, characteristics or functionality of the product, the Arvo Pärt Centre has the right to claim compensation for the damages according to the reduction in the product value, up to the full sale price of the product. This sum is deducted from the amount returned to the consumer.
4.3. To cancel or withdraw from an order, the consumer must submit an application to the Arvo Pärt Centre in writing, by e-mail or verbally on site, or use the standard form for an application of withdrawal, available on the website of the Arvo Pärt Centre online shop.
4.4. The application for withdrawal from an order must contain the bank account details and the name of the owner of the bank account into which the refund is to be transferred.
4.5. If the consumer cancels an order, they shall return the product(s) without delay, and not later than within 14 calendar days from the moment of submitting the application for the cancellation. Products can be returned to the front desk of the Arvo Pärt Centre or by mail to: SA Arvo Pärdi Keskus, Kellasalu tee 3, Laulasmaa, 76702 Lääne-Harju vald. The consumer is responsible for expenses related to returning items.
4.6. The Arvo Pärt Centre will reimburse the price paid for the returned products and the delivery fee to the consumer. If the ordered products have been returned only partially, the delivery fees are reimbursed proportionate to the amount of the ordered products. The Arvo Pärt Centre will refund the money without delay, and not later than 14 calendar days from receiving the application for withdrawal, but not before the consumer has returned the product(s) to the Arvo Pärt Centre or presented proof that the product(s) has/have been returned.

5.   The customer’s rights
5.1. The customer has the right to order products from the Arvo Pärt Centre online shop according to the specified prices and conditions.
5.2. The placed order must be complete and of proper quality, and meet the conditions set by the Arvo Pärt Centre.
5.3. Complaints about the order and products can be submitted to the Arvo Pärt Centre at Kellasalu tee 3, Laulasmaa, 76702 Lääne-Harju vald, or by e-mail to info@arvopart.ee within two years of receiving the product. With regard to deficiencies that have become apparent within six months from the date of delivery to the customer, it is assumed that the deficiency existed at the time of delivery, if such an assumption does not contradict the nature of the product or the defect. The Arvo Pärt Centre must be notified about the non-compliance of the product within two months after the customer became aware of its non-compliance. In the case of a defect, the product will be replaced by an identical item, unless the given product is no longer in stock. If a corresponding product is not available, the product will be replaced with an equivalent specified by the customer, or the sales contract will be terminated and the cost of the product will be refunded to the customer.
5.4. The customer has the right to withdraw from the order in accordance with Section 5.
5.5. The customer has the right to use means of legal protection provided by law if the product is not compliant with the terms and conditions of the contract.

6.   The customer’s obligations
6.1. When placing an order, the customer must provide the information necessary to complete the order: first and last name, exact address (street, house and apartment number, post code, city/town, or village/county), contact phone and e-mail address.
6.2. If the customer and the recipient of the product are not the same, the information specified in Section 8.1 must also be provided for the recipient.
6.3. If the information provided by the customer is incorrect and/or incomplete and does not correspond to the conditions in Section 8.1, the Arvo Pärt Centre cannot guarantee that the order is completed properly. If possible, the Arvo Pärt Centre will contact the customer to review the incorrect or incomplete information.
6.4. Upon placing the order, the customer agrees with these terms and conditions and undertakes to comply with them.

7.   The rights of the Arvo Pärt Centre
7.1. The Arvo Pärt Centre has the right to make changes to these terms and conditions without notice, by publishing the new terms and conditions on the website of the online shop.
7.2. The Arvo Pärt Centre has the right to make changes to the price list of the online shop without notice, by publishing the new price list on the website of the online shop.
7.3. The Arvo Pärt Centre does not guarantee that the description of the contents of the product corresponds to the customer’s opinion about the contents of the product.
7.4. If the customer does not meet their obligations specified in these terms and conditions, the Arvo Pärt Centre cannot guarantee that the order is finalised and/or duly dispatched.
7.5. If the customer does not meet the payment obligation correctly, the Arvo Pärt Centre has the right to publish the customer’s details on the register of payment violations.

8.   The obligations of the Arvo Pärt Centre
8.1.     The Arvo Pärt Centre shall deliver the correct product(s) to the customer in accordance with the order.
8.2.     The Arvo Pärt Centre must accept and document all customer complaints.
8.3.     The Arvo Pärt Centre shall resolve customer complaints within 7 working days, if the circumstances of the complaint are not dependent on the customer. If the reason for the complaint was caused by the customer, the customer must remove it immediately.
8.4.     The Arvo Pärt Centre must replace any faulty items. The Arvo Pärt Centre is only liable for manufacturing defects and similar deficiencies that were present when the product was delivered to the customer.
8.5.     All disputes between the parties shall be resolved by negotiation. If no agreement is reached, and the customer wishes to take their complaint further, the customer has the right to turn to:
8.5.1.   the Consumer Dispute Committee of the Consumer Protection and Technical Regulatory Authority at Pronksi 12, Tallinn 10117, e-mail: info@tarbijakaitseamet.ee. The Consumer Dispute Committee has jurisdiction to resolve contract-related disputes between consumers and businesses that the parties have failed to resolve by agreement. The review of the complaint by the Committee is free of charge for the parties. The application can be submitted at: https://komisjon.ee.
8.5.2.   The Online Dispute Resolution (ODR) platform, provided by the European Commission for consumer complaints regarding online shopping: http://ec.europa.eu/consumers/odr/. The ODR platform is primarily intended for, but not limited to, resolving cross-border disputes, enabling the consumer to find a suitable extrajudicial authority in another member state for resolving the dispute;
8.5.3.   the court of law.

If you have any questions, you can call the Arvo Pärt Centre support (+372) 604 0470 on weekdays 9 am – 5 pm, or write to info@arvopart.ee.